After Factory Reset, My Computer Cannot Find HP LaserJet Pro M1217nfw

HP LaserJet Pro M1217nfw printer is the most advance printer of the HP series which allows you to perform print, scanning, and copying very efficiently. However, it’s a machine which may also face various issues and errors. In which the one is the “missing of the printer after the factory reset”. After factory reset, when you try to print then your computer can not find the HP LaserJet M1217nfw printer. This is a very common type of error or issue that gets displayed on the computer screen. In order to troubleshoot the issue, first you need to analyze the causes behind it.


  • There might be some chances that the USB cable is faulty or loose.
  • Printer’s drivers and firmware is outdated.
  • There might be network problem.

Steps to fix the issue

  1. Check and examine USB connection
  2. First you need to turn ON the printer.
  3. Then remove the power cord from the rear of the printer and then from the computer.
  4. After that you need to press the “Power” button to turn OFF the printer.
  5. Now wait for about a minute and then again turn ON the printer.
  6. Once done, now wait until the printer gets ready to print. Now perform a test print.
  7. If the issue is still persists then proceed to the next step.
  8. Make sure that the printer driver is installed and up-to-date


  1. There might be some chances that the printer’s drivers are not installed or outdated.
    1. If the printer icon is not pop-up in the printer folder then the printer driver is not installed. Then follow given below steps to resolve the persisting issue.
    2. First hit right-click on the Start icon and then press Search option.
    3. Then input “Devices and Printers” in the Search box. After that  go to the “Devices and Printers” option and select it.
    4. Once done, now check if the printer’s icon is visible or not? If it is not visible then proceed with the next step.

3. Uninstall software and drivers

  • First you to remove the USB cable from the rear of the printer and then from the computer (if you already connected it). In case if your printer is already connected to a network then leave it connected.
  • After that you need to press the “Power” button to turn ON the printer.
  • Now hit the Right-click on the Start icon or the lower left corner of the screen, and then click on the Programs and Features option.
  • After that you need to Right-click on your HP printer’s name and then click Uninstall to proceed further.
  • Once done, now you need to follow each and every on-screen instructions step-by-step to uninstall the software.
  • You need to repeat above steps until you done with the software uninstallation process.

Reinstall the printer driver

  • To do this, first you need to Turn ON the printer.
  • After that remove the USB cable from the printer the rear of the printer, if necessary. Now a prompt ask you to connect the cable (if needed).
  • Once done, now you need to visit HP Customer Support – Software and Driver Downloads.
  • Once the “Let’s identify your product to get started” page gets pop-up then you need to hit the Printer option> then input your printer model number and then press the Submit option to proceed further.
  • In case if you need to change the “operating system” and then click on the Change option> choose your version.
  • After that press the Change option to proceed.
  • Now from the Driver heading, hit the Download tab for the full software package, or you can click on Basic Drivers for more drivers.

Customer support for fixing the issue

In case you are not satisfied with the above-mentioned solutions and your computer still doesn’t find your printer then you can take the help of the HP experts team via a 24/7 toll-free support phone number. A team of highly skilled technicians will analyze the issue and provide you a feasible solution. You can also opt for the HP voice assistant feature for more information regarding the printer and product-related services.